Shipping policy

At Campvora, we aim to deliver your pet products safely and quickly, whether you’re in the USA or abroad.

1. Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders are not processed on Saturdays, Sundays, or US public holidays.

• You will receive a confirmation email once your order is successfully placed.

2. Domestic Shipping (USA)

• Standard delivery: 3–7 business days.

• Expedited shipping options are available at checkout for faster delivery.

• Delivery times are estimates and may vary depending on location, weather, or carrier delays.

3. International Shipping

• We ship to most countries worldwide.

• Delivery time varies by destination, generally 7–21 business days, depending on customs processing and courier services.

• International shipments may be subject to customs duties, taxes, or import fees; these are the responsibility of the customer.

4. Shipping Charges

• Domestic and international shipping fees are calculated at checkout based on the destination, package size, and weight.

• Occasionally, we may offer free domestic shipping on select products or promotions.

5. Order Tracking

• Once your order ships, you will receive a tracking number via email or SMS.

• You can use this number to monitor your shipment status.

7. Incorrect Address or Failed Delivery

• Customers are responsible for providing accurate shipping information.

• Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.

• If a delivery fails due to the recipient being unavailable, contact us to arrange re-delivery or cancellation.

8. Damaged or Lost Items

• If your order arrives damaged or incomplete, contact us within 48 hours of delivery.

• Provide photos or videos as proof for claims.

• We will work with the courier to replace or refund damaged or lost items.

9. Contact Us

For any shipping-related questions:

📧 Email: eparrilla0311@gmail.com